From the memoriesfade site: According to Roland in the Elemental EPK, this song is the account of an encounter with a photographer in Germany that was trying to take pictures of him while he was on-stage. She was trying to get Roland's attention, but he wasn't in the mood for photos and kept turning his face away and giving her the "cold shoulder", so to speak. He eventually received a note from her later on that said 'how can someone who makes such warm music be so cold?' Hence the title of the song.
From the memoriesfade site: According to Roland in the Elemental EPK, this song is the account of an encounter with a photographer in Germany that was trying to take pictures of him while he was on-stage. She was trying to get Roland's attention, but he wasn't in the mood for photos and kept turning his face away and giving her the "cold shoulder", so to speak. He eventually received a note from her later on that said 'how can someone who makes such warm music be so cold?' Hence the title of the song.