The song lyrics were written by the band Van Halen, as they were asked to write a song for the 1979 movie "Over the Edge" starring Matt Dillon. The movie (and the lyrics, although more obliquely) are about bored, rebellious youth with nothing better to do than get into trouble. If you see the movie, these lyrics will make more sense. It's a great movie if you grew up in the 70s/80s you'll definitely remember some of these characters from your own life. Fun fact, after writing the song, Van Halen decided not to let the movie use it.
When your sparkle evades your soul
I'll be at your side to console
When your standing on the window ledge
I'll talk you back from the edge
I will turn your tide
Be your Shepard and your guide
When your lost in the deep and darkest place around
May my words walk you home safe and sound
When you say that I'm no good and you feel like walking
I need to make sure you know that's just the Prescription talking
When your feet decide to walk you on the wayward side
Up upon the stairs and down the downward slide
I will, I will turn your tide
Do all that I can to heal you inside
I'll be the angel on your shoulder
My name is Geraldine, I'm your social worker
I see you need me
I know you do
I'll be at your side to console
When your standing on the window ledge
I'll talk you back from the edge
I will turn your tide
Be your Shepard and your guide
When your lost in the deep and darkest place around
May my words walk you home safe and sound
When you say that I'm no good and you feel like walking
I need to make sure you know that's just the Prescription talking
When your feet decide to walk you on the wayward side
Up upon the stairs and down the downward slide
I will, I will turn your tide
Do all that I can to heal you inside
I'll be the angel on your shoulder
My name is Geraldine, I'm your social worker
I see you need me
I know you do
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I've got to say I think it's pretty sad that the real Geraldine is no longer a social worker and is selling bloody T-shirts with Glasvegas instead. As well as everyone elses comments about love etc, I'd also say that the song is giving a different view of social work than the one we normally get. We only hear about the failures of social workers and it's nice to hear a song that heroises them rather than demonises them. The fact that Geraldine herself has abandoned such a noble calling for the sake of selling merchandise for a band (basically being a hanger-on) does undercut that message somewhat. I wonder if she appreciates the irony...